Vacature Superguide

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Superguide

Hybrid

• Amsterdam, Rotterdam

€35,000 - €38,000 per year Support & Operations

Job details Apply

Ready to Get Shit Done?

Make Life Easy for our users by providing them the best support through online tickets, the smoothest onboarding and the safest banking experience. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

Have a user-centric approach in dealing with user journey and Get Shit Done everyday by taking ownership of:

• Support: Identify and assess users' needs to provide accurate, valid and complete information by using the right methods and tools
• KYC: Onboard new users fast and efficient
• Compliance: Spot fraud indicators & collaborate with 2nd line teams
• Payments: Analyze and take ownership of payments dispute cases & investigations

This challenge is perfect for you if

• You're a near-native English speaker, bonus points for French, German, Italian, Dutch or Spanish
• You can listen, investigate and pinpoint the source of the problem. Then fix it!
• You're a master at using the written word, emojis and gifs to make our users happy
• You love to interpret patterns and data
• You take challenges heads on, you're quick to adapt and can multitask
• You're available to cover morning and evening shifts during weekdays and weekends (occasionally)

Your space to perform

We give you the space and the tools you need to succeed

Join forces with great colleagues across the globe

Make lasting impact by working on complex & exciting challenges

Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive base gross salary between €35,000 - €38,000 including holiday allowance

Bonus potential based on the impact you make

Monthly contributions to your phone and internet bills

A Macbook to keep with you while you're with us

Working hybrid & earn Digital Nomad perks over time

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

Lunch and dinner at the office, vegan options included

♀ Stay fit & healthy with a massive discount with OneFit

⚕ bunq Pension - monthly contribution with BrightPensioen's individual plan with long-term benefits

Friday drinks, team events, and other celebrations - bunq style!

Hybrid

• Amsterdam, Rotterdam

€35,000 - €38,000 per year

Support & Operations

Apply

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Hybrid

• Amsterdam, Rotterdam

€35,000 - €38,000 per year

Support & Operations

Who are you?

Before we get started note that you must be eligible to work within the Netherlands , as we do not provide Visa sponsorship for this role.

Are you available for 40 hours / week? *

Yes

No

Will you be able to commute to our Amsterdam or Rotterdam office regularly? *

Yes

No

What are your salary expectations? (gross per year) *

€35,000 - €35,750

€35,750 - €36,500

€36,500 - €37,250

€37,250 - €38,000

€38,000 - € 38,750

Let's go

Thank you!

Your submission has been received, we'll send you an email shortly. Good luck

Good to know

What to expect from the tests

To kick off your application, we'll first help you check if bunq is the right environment for you to succeed.

Functie:	superguide
Startdatum:	29-5-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	40 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Unknown via Unknown of Unknown. Of bezoek hun website Unknown.